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3rd Line Support Engineer

3rd Line Support Engineer

  • Location:

    Portishead

  • Sector:

    IT & Software Development

  • Job type:

    Permanent

  • Salary:

    £40,000 Per Annum

  • Contact:

    Alice Lee

  • Contact email:

    alice.lee@seismicgroup.co.uk

  • Contact phone:

    01275867400

  • Job ref:

    SEI4750P

  • Published:

    over 4 years ago

  • Expiry date:

    2019-11-13

3rd Line Support Engineer

Up to £40k

Are you interested in working in a fast-growing, fun environment where no two days are the same?

Are you looking for a new opportunity where team collaboration is at the heart of the company’s values? Maybe your current employer isn’t moving forward with the latest solutions and you are worried about falling behind?

We are looking for a 3rd line support technician to join our client’s support team based just outside Bristol. Our client specialises in managing IT infrastructure for their clients across the whole of the UK and this would be a great opportunity for someone looking to advance their career, whilst ensuring they stay at the heart of the constantly developing technology market.

As well as a competitive salary, on offer is a purposeful working environment where cooperation and a desire to get involved and expand your knowledge are valued. There are lots of opportunities for you to learn about the latest developments in cloud infrastructure and put that knowledge into practice, and there are clear progression routes for people who want to move forward within the growing organisation.

What would you do?

  • Manage back-ups and the health of back up storage spaces

  • Support and maintain Microsoft Server/desktops and Exchange/Office 365 environments

  • Undertake IT project work as instructed by the projects team

  • Maintain and update client networks

  • Provide constant support to 1st and 2nd Line to help improve their knowledge

  • Ensure all knowledge base documentation is accurate and up-to-date

  • Quality check all hardware before it is shipped to customers

  • Resolve issues within agreed SLAs

  • Work in a way that is consistent with the company’s values

What are we looking for?

  • Minimum 2 years exposure to Virtualisation technologies e.g. Hyper-V/ VMware

  • Experience of enterprise-grade Storage tech

  • Multi Factor Authentication

  • Mobile device management

  • Exposure to Microsoft Azure/Cloud technologies

  • Experience with Powershell

  • Experience with enterprise grade Firewalls/Routers/Switches

  • Experience with Cloud managed WiFi

  • Experience of SIP/VoIP technologies

  • Solid understanding of Active Directory / Group Policy / DNS

What’s on offer?

  • Great facilities on site (On-site parking, games room, showers, bike storage and more)

  • 22 days holiday + bank holidays

  • £500 staff referral scheme

  • Central location, close to amenities, shops, bars and sports facilities

  • Regular team social and fundraising events

  • Discounted gym membership

  • Modern, fun office environment

For further information please contact Alice on 01275 867400

This advert represents a summary of the full role description. The role is being made available by the end client on a permanent basis. To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted immediately.