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Support Consultant

  • Location:


  • Sector:


  • Job type:


  • Salary:

    £30k - 32k per year

  • Contact:

    Alice Lee

  • Contact email:

  • Contact phone:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:

    25 Dec 00:00


£30,000 - £32,000 DOE


Do you love working with in a support environment but you’re looking for an added dimension? Do you want to be part of a strong team with a collaborative work ethic?

Do you want to grow your skill set with a company that enjoys a high rate of employee retention?

If you are the type of person who likes to roll their sleeves up, get stuck in and likes working with  people as much as the technology, then this could be the role for you!

What would you do?

  • Work closely with O365 and Exchange

  • Understand the company products and provide strategic advice to customers

  • Collaborate with customer’s in-house staff to meet their requirements and train them where necessary

  • Manage projects for their customers

  • Provide technical support on how to solve issues

  • Revise existing systems and suggest how they could be improved

  • Undertake client visits during the sales process

  • Support the Sales team with tenders and other product literature

  • Keep product information up-to-date

What are we looking for?

  • Ideally a few years under your belt within an IT support based role / or an experienced engineer who is looking for advancement in a more customer facing role

  • It is imperative that you are a people person

  • Good all round IT support experience, but experience with Microsoft Exchange, Office 365 and SQL would be preferable

  • If you have completed any email migration projects, then this would be a huge advantage

  • Confidence is key, as you will be working a lot with direct customers

This role will be predominately office based although may occasionally require short periods on customer sites, the cost of travel will be covered. However, we do require for the successful candidate to hold a driving licence and have use of their own vehicle.

For further information please contact Alice on 01275 867410

This advert represents a summary of the full role description. To apply, please submit a copy of your up to date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted immediately.