3rd Line Service Desk Engineer

3^rdLine Service Desk Engineer
Northampton (Hybrid)
Permanent, Full Time

Up to £55,000 + excellent company benefits!

You’ll join a supportive, fun, and hard‑working team with great perks-social events, incentives, top tech for office and home, subsidised healthcare and a clear progression plan with training and mentoring!

Join a leading IT solutions and managed services provider as a 3^rdLine Service Desk Engineer, where you’ll take ownership of complex technical challenges and act as a key escalation point for 1^st and 2^ndline teams. This role is ideal for a hands‑on infrastructure specialist with strong networking and SQL expertise who thrives in a collaborative, fast‑moving environment.

What You’ll Be Doing

• Provide 3^rd line technical support across infrastructure, cloud, networking and database environments
• Take charge of escalations from 1^st/2^nd line engineers, ensuring timely resolution and excellent communication throughout
• Troubleshoot and maintain Windows Server, Active Directory, Exchange and SQL platforms
• Manage network configurations including DNS, DHCP, switching, routing and firewalls
• Support VMware or Hyper‑V virtualisation platforms, along with Dell/HP server and SAN hardware
• Occasionally deliver on‑site support for escalated incidents and project implementations

WhatYou’ll Bring

• 3+ years’ experience in a 3^rd line technical support or infrastructure role
• Strong, hands‑on experience with networking (DNS, DHCP, switches, routers, firewalls) and SQL Server management is essential
• Proven track record supporting enterprise IT environments (Windows Server, AD, Exchange, security, backups)
• Solid understanding of VMware vSphere and/or Microsoft Hyper‑V
• Experience with Dell or HP server/blade infrastructure and SAN storage
• Relevant certifications such as AZ‑, MS‑, VCP, or CCNA preferred

To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.